PERSONAL JEWELRY. A CONVERSATION AWAY.
FAQ & Care

A little clarity.
A lot of care.

A few things to know as you begin. For anything personal to your piece, we’re a conversation away.

Diamonds & materials

Are these Lab-Grown Diamonds?

Yes. The diamond designs in VOW and LUNE feature Lab-Grown Diamonds. They are created in a laboratory and have the same essential chemical composition and crystal structure as mined diamonds. They are not mined diamonds, cubic zirconia or moissanite.

Will my diamond come with a grading report?

Report availability depends on the selected stone. Before payment, ask us to confirm the grading laboratory, report number, stone specifications and which stones the report covers. Small accent stones may not have individual grading reports. SHAVERA VERIFIED is our service framework, not an independent laboratory certification.

Which precious metals can I discuss?

The design direction includes 14K and 18K yellow, white or rose gold and platinum. Feasibility and availability depend on the piece. Your quote specifies the chosen metal, purity and finish; the illustrated color is not a guarantee of the final appearance.

Are the images photographs of my finished piece?

Product images in this collection are generated design visualizations. They show the intended style, not a specific stone or a completed order. Your selected specifications, any agreed CAD review and your final verification video are the references for your own piece. Packaging images show a brand concept.

Customization & ordering

How do I order a piece?

Choose a design and start a WhatsApp conversation. We’ll discuss your preferences, share stone options and confirm your quote. After you agree to the order details and terms, we send a secure payment link. There is no checkout or shopping cart on this website.

Can I personalize a design?

We can explore stone size and shape, precious metal, setting details and engraving. Options depend on the design and are confirmed in your quote. Custom designs move to craftsmanship after the agreed CAD details are approved.

How do I find my ring size?

A professional jeweler’s measurement is a useful starting point. Please share the sizing system used and whether you measured a finger or an existing ring. Band width, finger shape and preferred fit can affect the result. We’ll confirm the agreed US size before production.

How long will my order take?

Timing depends on stone selection, design complexity and the production schedule. Your quote will include the estimated production and delivery timeline. Please share any important date before confirming your order.

Can I send a reference image?

Yes. Share it directly during your WhatsApp consultation. Let us know which proportions or details you like. We’ll discuss a feasible personal design and any limitations before confirming the order.

Payment, delivery & care

How do secure payment links work?

We send the link after you confirm the order, amount, currency and terms on WhatsApp. The link takes you to the agreed payment provider’s checkout. This website does not collect payment details or create payment links automatically. Never send card numbers, passwords or verification codes in chat.

Can you ship to my location?

Share the delivery country and postal code during consultation so we can confirm service availability, shipping charges, insurance arrangements and an estimated timeline. Any import taxes or duties and responsibility for them must be clear in your order confirmation. See Shipping & Delivery.

Can I change, cancel or return a custom order?

Eligibility depends on the item and stage of production. Request the applicable cancellation, return and refund terms in writing before payment. Contact us promptly if you need a change or if a piece arrives damaged or differs from the agreed order. Applicable consumer rights are not excluded. See Returns & Aftercare.

How should I care for my jewelry?

Store pieces separately, avoid chlorine and harsh household chemicals, and remove jewelry for heavy work or activities that may strike or pull the setting. For suitable diamond pieces, use mild soap, lukewarm water and a soft brush, then rinse and dry gently. Ask for advice about delicate settings and schedule a professional inspection if a stone feels loose.

Your stone. Your setting. Your story.

Something beautiful
begins with you.

Tell us what you have in mind. We’ll explore the details together, one conversation at a time.

Talk to SHAVERA Explore custom jewelry
Let’s talk Made to Be Yours.

Your enquiry is ready.

Your choices have not been sent. You can copy your enquiry and email us at shavera.jewelry@gmail.com.

Design visualization. Final proportions and specifications are confirmed in your order.