Returns & Aftercare
Understand the terms for your individual piece.
Website version 1.1 · Updated September 22, 2026
Before confirming your order
Made-to-order and personalized jewelry may have different change, cancellation and return conditions from ready-made items. Your written quote and order confirmation must state the applicable eligibility, time limits, fees, return shipping responsibilities and refund method before payment. If a term is missing or unclear, ask us to clarify it first.
Changes and cancellations
Contact SHAVERA promptly if you need to change or cancel an order. Feasibility and any costs depend on whether stones have been reserved, a design approved, or production started. We will review your request against the terms agreed for your order. Do not assume a change has been accepted until it is confirmed in writing.
Problems with your order
If a piece arrives damaged, defective or inconsistent with the agreed specifications, contact us promptly with the order reference, a description and photographs if possible. Keep the item and packaging available for review. We will discuss the appropriate remedy under the order terms and applicable consumer law.
Returns and refunds
Return authorization and instructions must be confirmed before shipping jewelry back. Eligibility and any inspection requirements follow the terms agreed before payment, subject to applicable law. The refund amount, method and expected processing time will be communicated when a refund is confirmed. No universal return window is stated for this made-to-order collection.
Warranty, resizing and maintenance
Any warranty coverage, duration and exclusions must be provided in your order confirmation. Resizing feasibility depends on the design and setting; repairs, resizing, inspections and shipping may carry charges. Ask for a service quote before sending a piece. No lifetime warranty or free resizing is implied by this website.
Care and your rights
Store jewelry separately and protect it from harsh chemicals and impact. Contact a professional if a setting seems loose or damaged. Care guidance does not replace inspection. Nothing in these policies excludes rights that cannot lawfully be excluded.
Company & contact
Guangzhou Shavera Jewelry Co., Ltd.
Email: shavera.jewelry@gmail.com
+86 18898644220 · Primary WhatsApp
+64 2108848360 · Alternative WhatsApp